{"id":9426,"date":"2022-11-09T04:58:52","date_gmt":"2022-11-08T21:58:52","guid":{"rendered":"http:\/\/tienhungtech.com.vn\/chinh-sach-doi-tra\/"},"modified":"2023-05-19T09:19:17","modified_gmt":"2023-05-19T02:19:17","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/tienhungtech.com.vn\/en\/chinh-sach-doi-tra\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<p>For customers in HCMC area, you can \u00a0directly contact exchange-return at Tien Hung&#8217;s office\u00a0at 1\/80 Cau Xeo, Tan Son Nhi Ward, Tan Phu District, HCMC. . Service time: from 8:30 to 17:00\u00a0Monday to Saturday\u00a0except Sunday and \u00a0New Year holidays.<\/p>\n\n\n\n<p>You can make an exchange or return \u00a0free of charge within 3\u00a0days\u00a0 from the date of receipt for products ordered at Tien Hung. Returned products must be \u00a0 intact, with no signs of being used and \u00a0 intact with tags, tags, and original packaging (except in cases where the product is defective\u00a0or damaged in transit). In addition, in order to make a return, the customer must still keep the &#8220;<strong>purchase invoice<\/strong>&#8221; at Tien Hung.<\/p>\n\n\n\n<p>The process of exchanging and returning goods is done when the package is returned\u00a0at Tien Hung&#8217;s warehouse. We will take the next steps to check the quality of the product and conduct an exchange\/return or refund upon your request.<\/p>\n\n\n\n<p><strong>I. CASE OF EXCHANGE OF GOODS<\/strong><\/p>\n\n\n\n<p><strong>1. Exchange according to customer needs<\/strong><\/p>\n\n\n\n<p>All items purchased from Tien Hung\u00a0are returnable within 3\u00a0days from the date of receipt (unless otherwise stated). We only accept returns for products that are still in their original conditions, and invoices purchased at Tien Hung\u00a0 &amp; unused products, \u00a0including:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Still in original packaging and undamaged.<\/li><li>Full range of parts, details, accessories.<\/li><li>Stamps\/warranty cards, brand stamps, technical instructions \u00a0and \u00a0attached gifts (if any) etc. must be complete and intact.<\/li><li>Not dirty, scratched, broken, damaged, has a strange smell or shows signs of being washed or used.<\/li><\/ul>\n\n\n\n<p><strong>Note<\/strong>: \u00a0Returned products that do not meet the above conditions will be automatically returned\u00a0returned to the registered address according to your order information.<\/p>\n\n\n\n<p><strong>2. Returns are not due to subjective reasons from customers<\/strong><\/p>\n\n\n\n<p><strong>2.1. Delivered goods are broken, wrong or missing:<\/strong><\/p>\n\n\n\n<p>Tien Hung\u00a0encourages customers\u00a0to\u00a0check\u00a0outside condition of the box and product before payment\u00a0to ensure that the goods are delivered with the correct type, quantity, color according to the order\u00a0and the external condition unaffected (broken\/scratched). If this is the case, please refuse to receive the goods and\/or immediately notify customer service so that we can have a timely solution. (Please note further checks such as product trials can only be accepted after the order is paid in full).<\/p>\n\n\n\n<p>In case the customer has paid, received the goods and then\u00a0discovered broken, wrong content or missing goods, please contact\u00a0immediately contact Tien Hung customer support\u00a0for our assistance. Support the next steps such as exchange-return or send the missing product to you\u2026<\/p>\n\n\n\n<p>After 48 hours from the date you receive the goods, Tien Hung has the right to refuse support for complaints according to the above content.<\/p>\n\n\n\n<p><strong>2.2. Goods delivered with technical error<\/strong><\/p>\n\n\n\n<p>When you have a problem with the product ordered at Tien Hung, please take the following steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Step 1: \u00a0Check out how to use the product yourself, the operations are guided in the \u201cUser manual\u201d that comes with each product (if any).<\/li><li>Step 2: \u00a0You\u00a0contact the customer service department to inform the status of the product. Here, the customer service staff will collect information and connect\u00a0with the warranty department to solve related problems about product defects for\u00a0customers.<\/li><li>Step 3: Within 7\u00a0days from the date of receipt of the goods, if the product you purchased is confirmed\u00a0from the product warranty department that the product has a technical defect, you will be \u00a0delivered an exchange in accordance with the regulations. of the company.<\/li><\/ul>\n\n\n\n<p>In our experience, more than half of products returned for technical reasons after being checked by the technical department are rated as in perfect used condition. Therefore, to save time and for your convenience, please read the user manual carefully or contact customer service directly to make sure that the product is assembled, connected and operate correctly before sending the goods back to Tien Hung.<\/p>\n\n\n\n<p><strong>II. METHODS OF REFUND<\/strong><\/p>\n\n\n\n<p>Depending on the reason for returning the product, the quality assessment results at the technical department, Tien Hung will have the following refund methods:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Reason for return and exchange<\/strong><\/td><td><strong>Refund method<\/strong><\/td><\/tr><tr><td>Return and exchange according to customer needs (return goods because they are not satisfied)<\/td><td>Cash back to customers (after deducting order processing fees)<\/td><\/tr><tr><td>Returns are not due to subjective reasons from customers<\/td><td>Customers can buy new products Exchange new products of the same type. Cash back to customers (after deducting order processing fees)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>For more details or questions, please contact us via HOT LINE for support.<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For customers in HCMC area, you can \u00a0directly contact exchange-return at Tien Hung&#8217;s office\u00a0at 1\/80 Cau Xeo, Tan Son Nhi Ward, Tan Phu District, HCMC. . Service time: from 8:30 to 17:00\u00a0Monday to Saturday\u00a0except Sunday and \u00a0New Year holidays. You can make an exchange or return \u00a0free of charge within 3\u00a0days\u00a0 from the date of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-9426","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy - C\u00d4NG TY C\u1ed4 PH\u1ea6N T\u1ef0 \u0110\u1ed8NG TI\u1ebeN H\u01afNG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tienhungtech.com.vn\/en\/chinh-sach-doi-tra\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - C\u00d4NG TY C\u1ed4 PH\u1ea6N T\u1ef0 \u0110\u1ed8NG TI\u1ebeN H\u01afNG\" \/>\n<meta property=\"og:description\" content=\"For customers in HCMC area, you can \u00a0directly contact exchange-return at Tien Hung&#8217;s office\u00a0at 1\/80 Cau Xeo, Tan Son Nhi Ward, Tan Phu District, HCMC. . Service time: from 8:30 to 17:00\u00a0Monday to Saturday\u00a0except Sunday and \u00a0New Year holidays. 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